01
Two connection options
Bring WhatsApp into the platform through Meta’s official API or a QR connection.
Shared conversations
Every chat, with the right team.
Connect WhatsApp through Meta’s official API or a QR code. Bring conversations into one inbox and organize customer service by team and agent.
Let’s talk about this solutionOWI / WhatsApp
Original OWI SMART material · Demonstration data
See it in a conversation.
An example of OWI, your customer and your team working together.
Choose a moment in the conversation
OWI SMARTWhatsApp conversation
ILLUSTRATIVE EXAMPLE
Martina
Hi! I want to organize our business WhatsApp. Three of us handle the messages.
OWI · AI agent
Hi, Martina! OWI brings conversations together so your team can coordinate. Do you also receive inquiries by email or phone?
By email too. Could we take a look together?
One continuous conversation.
Fictional conversation illustrating the workflow. Not a live chat or a customer screenshot.
BUILT FOR YOUR OPERATION
An inbox built for teamwork.
02
Organized conversations
Messages arrive in a shared inbox, organized by team and agent so each case has a place.
03
AI and people, working together
OWI can answer questions and hand the case to your team when a person is needed.
How it fits into
your working day.
A clearer way to organize work and keep context across every interaction.
01
Connect your channel
Add WhatsApp through Meta’s official API or a QR connection.
02
Receive customer inquiries
Chats arrive in the platform inbox alongside your other customer service channels.
03
Keep the conversation moving
Your team follows the conversation and can take control when the inquiry needs personal attention.
BEFORE YOU START
What you want to know.
Let’s discuss how it applies to your business.
How can I connect WhatsApp?
You can connect through Meta’s official API or a QR code. These are the platform’s two WhatsApp connection options.
How are conversations organized?
They arrive in one inbox and are organized by team and agent, giving your staff a shared place to handle inquiries.
Can a person take over after OWI?
Yes. OWI can hand over the case with a summary, and any agent can take control of the conversation.
YOUR NEXT STEP