01
Available at any hour
OWI continues handling inquiries when your team is off the clock.
OWI, your service agent
When customers reach out, OWI is there.
OWI knows your business and answers inquiries at any hour. When a case needs a person, it hands it to your team with a summary so they can continue.
Let’s talk about this solutionOWI / AI agent
Original OWI SMART material · Demonstration data
See it in a conversation.
An example of OWI, your customer and your team working together.
Choose a moment in the conversation
OWI SMARTWhatsApp conversation
ILLUSTRATIVE EXAMPLE
Martina
Hi! I want to organize our business WhatsApp. Three of us handle the messages.
OWI · AI agent
Hi, Martina! OWI brings conversations together so your team can coordinate. Do you also receive inquiries by email or phone?
By email too. Could we take a look together?
One continuous conversation.
Fictional conversation illustrating the workflow. Not a live chat or a customer screenshot.
BUILT FOR YOUR OPERATION
Customer service beyond the workday.
02
Answers about your business
The agent knows your business so it can answer the questions your customers send.
03
A handoff with context
When needed, OWI routes the case and provides a summary so your team can take over.
How it fits into
your working day.
A clearer way to organize work and keep context across every interaction.
01
A customer starts an inquiry
A question comes in through the platform’s customer service channels.
02
OWI responds
The agent responds with knowledge of your business, including outside your team’s working hours.
03
Your team takes over
If a person is needed, OWI passes along a summary and an agent can take control.
BEFORE YOU START
What you want to know.
Let’s discuss how it applies to your business.
Can OWI respond outside business hours?
Yes. The agent responds at any hour and can keep handling inquiries while your team is off the clock.
What happens when a case needs a person?
OWI hands the case to your team with a summary. Any agent can take control to continue the conversation.
What does the team receive at handoff?
The team receives a summary from OWI. Staff can also leave internal notes that the customer cannot see to coordinate the response.
YOUR NEXT STEP