01
One shared inbox
Company emails arrive in the same workspace where you handle conversations from other channels.
Customer service by email
Email belongs in the conversation.
Receive your company’s emails in the same inbox as your chats, with their subject lines. OWI answers them or routes them to the right team to continue the conversation.
Let’s talk about this solutionOWI / Email
Original OWI SMART material · Demonstration data
BUILT FOR YOUR OPERATION
Make email part of your service workflow.
02
Keep the subject in view
Each email keeps its subject line in the inbox, helping your team identify the inquiry.
03
Answer or route
OWI can answer an email or pass it to the appropriate team when the case needs further attention.
How it fits into
your working day.
A clearer way to organize work and keep context across every interaction.
01
A customer sends an email
The customer contacts your company by email as part of their usual service experience.
02
The inquiry reaches your inbox
The email appears in the platform with its subject line, alongside your chats.
03
OWI or your team responds
OWI handles the inquiry or routes it to the team that should continue the case.
BEFORE YOU START
What you want to know.
Let’s discuss how it applies to your business.
Do emails appear alongside chats?
Yes. Company emails arrive in the same service inbox and retain their subject lines.
What does OWI do when an email arrives?
It can answer the email or pass it to the appropriate team so a person can continue the conversation.
Where do I create email campaigns?
Campaigns are handled in the Email marketing module. The Email inbox is designed to receive and respond to customer inquiries by email.
YOUR NEXT STEP