OWI SMART SUITE

Give your service
a voice.

OWI answers and talks with your users over the phone. Another way to connect, when the conversation starts with a call.

Ask about the voice agent

Phone conversationsIdentified as AI

CALL EXAMPLENo audio

AI voice agent

OWI · AI agent

“Hi, I’m OWI, the AI agent for OWI SMART. How can I help you?”

User

“I’d like to improve customer service for my business.”

OWI · AI agent

“Which channels do your customers use to contact you today?”

The introduction makes it clear that the caller is speaking with an AI agent.

A written example showing the interaction. It does not represent an actual call. No voice is played or cloned.

VOICE, IDENTITY AND TRANSPARENCY

Make it sound like your business.
Make it clear it’s AI.

Customer service over the phone

Your users can ask questions and have a conversation with OWI during a phone call.

A voice chosen for your business

Use a custom voice or an authorized replica of your voice or an advisor’s. The person whose voice is used must give explicit permission.

Clearly AI, from the introduction

OWI introduces itself as an AI agent so callers know who they are speaking with, including when it uses a replicated voice.

THE PERSON BEHIND THE VOICE

Your voice. Or an advisor’s.

A replica only with the voice owner’s explicit permission.

Permission required

RESPONSIBLE PERSONALIZATION

Trust
can be heard, too.

Custom voice or authorized voice replica
Clear introduction as an AI agent
No deceptive impersonation

Let’s discuss your needs

Here’s how the conversation begins.

A simple journey, explained step by step.

A user calls

The inquiry starts over the phone, and OWI answers the call.

OWI introduces itself as AI

The agent clearly identifies itself as AI before continuing the conversation.

The conversation unfolds

The user explains what they need, and OWI responds by voice as the phone conversation continues.

BEFORE YOU START

Let’s be clear.

What does the AI voice agent do?

It answers calls and talks with your users over the phone. Users ask questions and receive spoken responses.

Can it use my voice or an advisor’s?

Yes. It can use a custom voice or a replica of your voice or an advisor’s, always with explicit permission from the person whose voice is used. Its use must be transparent and must never deceptively impersonate someone.

Will users know they are speaking with AI?

Yes. OWI must identify itself as an AI agent, including when it uses an authorized replica of a human voice.